Akro-Mils


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Akro-Mils, Inc.
1293 South Main St.
Akron, Ohio 44301
Phone: 800-253-2467

Akro-Mils Customer Satisfaction Survey

As a valued Akro-Mils customer, your continued satisfaction is very important to us. Please take a few moments and answer the following questions so we may better serve you in the future. Thank you!

Name:

Title:

Company:

Email:

What is your relationship to Akro-Mils?
	Dealer/Distributor
	End User
	Other, please specify

Please select your industry or primary area of focus:
	Industrial
	Consumer Products
	OEM / Customer
	Healthcare
	Laboratory
	Waste Transport
	Automotive
	Pharmaceutical/Medical
	Military
	Other, please specify

What types of products do you order:
	Storage Bins
	Racks
	Shelving
	Totes
	Attached Lid Containers
	Carts
	Work Centers
	Waste Transport
	Crafts / Hobbies
	Home Organization
	Office Organization
	Petri Dishes
	Other, please specify

Please rate your level of importance on each of the following:

	NA	Very Unimportant	Unimportant	Neutral	Important	Very Important
Price
Product Quality
Sales Rep Availability
Literature
Customer Service
Quoting Process
Web Site
Innovative Products
Ordering Process
Usage Instructions
Lead Time Accuracy
Confirmations
Product Selection

Please rate your experience with Akro-Mils on each of the following:

	NA	Poor	Below Average	Average	Above Average	Excellent
Price
Product Quality
Sales Rep Availability
Literature
Customer Service
Quoting Process
Web Site
Innovative Products
Ordering Process
Usage Instructions
Lead Time Accuracy
Confirmations
Product Selection

How do you normally submit your orders to us:

How do you receive order confirmations from us:

Please rate the accuracy and timeliness of your order when it's processed:

	Poor	Below Average	Average	Above Average	Excellent
Accuracy
Timeliness

Please rate the accuracy and timeliness when your order is confirmed:

	Poor	Below Average	Average	Above Average	Excellent
Accuracy
Timeliness

Please rate the accuracy of your order's shipdate versus the acknowledged lead time:

		Poor		Below Average		Average		Above Average		Excellent
Accuracy

Please rate the accuracy and timeliness of the claim process when you have a return or damaged goods:

	Poor	Below Average	Average	Above Average	Excellent
Accuracy
Timeliness

What are your lead time expectations:

Compared to your other suppliers of similar goods, how would you rate Akro-Mils:

		Poor		Below Average		Average		Above Average		Excellent
Rating:

Overall, rate how easy it is to conduct business with Akro-Mils:

		Very Difficult		Difficult		Average		Easy		Very Easy
Rating:

Please rate your satisfaction in Akro-Mils providing innovative solutions to meet your needs:

		Poor		Below Average		Average		Above Average		Excellent
Rating:

What product or service, not currently offered by Akro-Mils, could benefit you and your customer's needs (i.e. new products, incorporation of various technologies). Please elaborate below:

How likely are you to recommend Akro-Mils to others:

		Very Unlikely		Unlikely		Undecided		Likely		Very Likely
Rating:

Additional comments or details?

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